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Region Education Manager, MR

Region Education Manager, MR
GE Healthcare
Experienced
Posted 11/28/2018 11:56:41 AM
3189018
Job Function: Services
Business Segment: Healthcare Global Services
Location(s): United States; Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Role Summary:
Manages, develops and leads a complex and remotely dispersed clinical specialist team. Creates an environment to achieve ultimate customer loyalty. Provides leadership in setting and achieving assigned goals in the delivery of customer experience, clinical training on GEHC products, and the growth of the installed base.
Essential Responsibilities:
Directly manages geographically dispersed modality team of application specialists
Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.
Own operational processes (e.g., robust scheduling, qualification tracking, concessions).
Drive business results and manages customer relationships within area of responsibility.
Develop strong commercial relationships and serve as the interface for CET to build strong account communities, creating "one GEHC" for the customer.
Liaison with RML/IAM if any customer issues or gaps arise.
Leads and cultivates a culture consistent with GEHC standards
Lead processes that allow teams to continuously surpass customer expectations.
Leverage internal relationships to enhance business performance and customer experiences.
Promote a safe working environment and ensure compliance with applicable EHS policies and procedures.
Drive change initiatives as required to improve efficiencies and execute on business commitments
Provides exception management to scheduling and resolves any conflicts or escalations.
Qualifications/Requirements:
Bachelor's degree and a minimum five years of leadership experience or equivalent
Proven experience leading a team, managing customer relationships, and ability to manage a P&L or comparable business unit.
3+ years as Clinical Applications Specialist or demonstrated leadership in clinical environment and overall customer management
Demonstrated clinical skills, which will/can be maintained throughout the role.
Ability to develop and execute multiple priorities and approaches to meet objectives.
Demonstrated self-starter, self-directed, team oriented individual who thrives in a fast paced, dynamic business environment and places personal and business integrity at forefront.
Proactively manage customer issues, be able to identifiy positve and negative outcomes and communicate results to decision makers
Exceptional interpersonal and communication skills.
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Desired Characteristics:
MBA or master's degree and previous clinical applications experience.
Direct customer relationship experience.
Strong business acumen.
Proven ability to influence and drive change through exceptional written and verbal communication skills and able to effectively communicate across a distributed workforce.
Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals.
Demonstrated experience in simplifying processes
Understanding of customer/marketplace and drivers that influence customer behavior.
Ability to resolve complex issues within functional area and area of expertise.
Ability to develop and execute multiple priorities and approaches to meet objectives.
Track record of exhibiting GE Healthcare beliefs and behaviors.
Viewed as positive role model for team
About Us:
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers. www.ge.com
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Locations: United States; Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
GE will only employ those who are legally authorized to work in the United States for this opening.


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